How long will it take to receive the refund after I submit the refund request?

Regarding the refund timeline, please note — you can check your order details to confirm whether the refund request has been successfully submitted.

• After your refund request is submitted, it will be reviewed by our customer service team within 2 business days

• If your plan is not installed and not activated, the refund will be arranged once the review is approved

• If your plan has already been installed, it does not meet the refund criteria — please try turning on Data Roaming to activate and use it