How to select an eSIM plan?
How long will it take to receive the refund after I submit the refund request?
How to check the usage of purchased plan?
What types of eSIM plan are available?
How to obtain package installation guidelines after payment?
Will unused data be retained after the plan expires?
Can I temporarily suspend an activated package?
When does the package validity period start?
How to top up or add more data to my eSIM?
What are the differences between eSIM packages and SIM packages? How to choose?
Do I need to bind a SIM card for the first package purchase?
What should I do if the ICCID barcode card holder of the SIM card is thrown away?
What to do if payment fails?
When purchasing a package, can one buy packages from multiple different countries?
After successful payment, I found that the plan information was selected incorrectly (e.g., country, data, validity period). Can I modify or get a refund?
How to view historical orders?
